General Management
alireza mohammadi bajgan; mohammad montazeri mahmoodabadi; yousef ahmadi
Abstract
The aim of this research is to design a model for managing intergenerational conflicts among employees of the South-Iran Line Shipping Company. The current research is fundamentally oriented and exploratory in nature, using a qualitative approach. The research population consists of human resource management ...
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The aim of this research is to design a model for managing intergenerational conflicts among employees of the South-Iran Line Shipping Company. The current research is fundamentally oriented and exploratory in nature, using a qualitative approach. The research population consists of human resource management professors and managers of the South-Iran Line Shipping Company who were purposefully selected. This research utilized a data-driven approach, conducting interviews with 22 experts and scholars in the field of shipping, during which 436 open codes, 130 sub-themes, 18 main themes, and 6 core themes were extracted and identified using MAXQDA 2020 software.The results indicated that managerial and behavioral conflicts, structural conflicts, environmental (external to the organization) conflicts, and personal conflicts of employees are among the primary causes of intergenerational conflicts within the South-Iran Line Shipping Company. Additionally, the solutions and strategies proposed by experts include effective communication, cultural change, incentives, and conflict management. These solutions should be implemented considering contextual conditions such as organizational culture and structure, employee challenges, laws and regulations, and the weakness of the employee performance evaluation system. Moreover, among facilitating factors such as staff empowerment in reducing and eliminating negative conflicts and outsourcing to private sectors, these factors can make the implementation of solutions easier and faster. However, to achieve more desirable results, it is essential to address challenges and obstacles to resolving intergenerational conflicts, such as not utilizing modern leadership styles and dealing with significant age differences among colleagues.
